Stop Asking AI for Ideas: Ask It to Find Problems

APW Blog/AI Must Have Skills/Stop Asking AI for Ideas: Ask It to Find Problems

Ask AI for ten side hustle ideas and you may receive ten plausible businesses. What you still do not have is a reason someone would buy from you. If you have years of work experience, a more useful starting point is the friction you already recognize: repeated questions, delayed decisions, messy handovers and work people redo.

Use AI to organize those observations into problems worth investigating. Then verify them with the people affected. A polished suggestion is a research lead, not evidence of demand.

Start with an Incident, not an Industry Trend

Choose one kind of business or professional role you understand. List three recent incidents where a task caused avoidable effort. Describe who was involved, what they were trying to accomplish, what went wrong and how they handled it. Avoid broad statements such as “small businesses need better marketing.”

Here's an example: an office administrator repeatedly answers the same onboarding questions because instructions are scattered across emails. That is more specific than “sell AI content.” It identifies a task and a possible user. It does not yet establish how widespread the problem is or who would pay.

Your experience helps you notice details and judge a proposed solution. It does not make you representative of every buyer. Begin with what you know, then look for evidence that contradicts your first impression.

Silver cards showing delays, rework and repeated questions feed into a gold folder.

Give AI Evidence it can Sort

Share anonymized notes you are allowed to use. Remove names, customer information and confidential business details. Label each entry as a direct observation, something reported by another person, or your own assumption. If the notes do not establish frequency or cost, leave those fields unknown.

Try this prompt:

“Using only the notes below, identify recurring business problems. For each, list the affected person, the task, the observed friction, the current workaround and the source note. Separate facts from assumptions. Mark missing frequency, cost, decision maker and willingness to pay as unknown. Suggest questions to investigate those gaps. Do not invent buyers, quotes, demand or earnings.”

Ask for no more than three candidate problems. A shorter list makes it easier to inspect whether each conclusion actually follows from a note. OpenAI describes how language models can confidently produce false answers. That is why you must check AI summaries against their source material rather than treat confident wording as proof.

Silver notes are sorted into trays marked observed, assumed and unknown.

Choose a Problem you can Investigate

For each candidate, ask whether you can reach people affected by it, understand the task well enough to check the work and deliver a small improvement within your real time and cash limits. Reject an attractive idea if any of those essentials is missing.

Use these questions as a practical screen, not a validated scoring system:

  • Who experiences the problem, and who decides whether to pay?
  • What recent example shows the problem actually happened?
  • What does the current workaround involve?
  • Can I reach a relevant buyer without building an audience first?
  • Can I test one useful deliverable without a large setup?

The U.S. Small Business Administration recommends examining demand, alternatives and pricing, with both existing research and direct customer research. AI can help organize that work; it cannot replace contact with the relevant market.

Ask About the last Time it Happened

Start with three relevant conversations as a manageable first pass. Three is a suggested workload limit, not a representative sample or proof of a market. Explain that you are learning about the task, rather than pitching a service.

Ask: “What happened the last time you did this?” Follow with “How did you handle it?”, “What made it difficult?” and “Who decides whether to change the process?” If they are comfortable sharing, ask to see a nonconfidential example.

Nielsen Norman Group recommends open questions about specific experiences and warns that interviews capture reported behavior, which can be incomplete or biased. Where possible, compare accounts with a real workflow or sample. A friendly answer to “Would you buy this?” is weaker than observing a concrete need.

Two silver conversation bubbles connect to a gold sample document.

Test the Smallest Useful Improvement

If the same problem appears in independent examples, define one narrow deliverable: perhaps an onboarding checklist for one role, built from approved information. State what is included, what is excluded, who checks accuracy and how many revisions you will provide.

Before offering a paid pilot, budget for your existing AI tools, discovery conversations, delivery, quality checks and revisions. Avoid buying more software until you know the task requires it. Account for selling time as well as production time when assessing whether the price could make sense.

A buyer agreeing to a paid test provides stronger evidence than enthusiasm, but one purchase does not prove a sustainable business. Keep the scope reversible. Stop or change direction if you cannot reach buyers, the problem is too minor, the buyer will not prioritize it or you cannot verify the output safely.

A Better Role for AI

AI can help turn scattered experience into focused questions and a testable service hypothesis. The valuable skill is connecting an observed problem to a buyer, a realistic improvement and evidence. Start with real friction. Let AI help organize it. Let buyer behavior decide whether the idea deserves more work.

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